We try hard to offer you the best products at the best price. If you have any comments, please give us a line. Returns: Articles are accepted for credit or exchange if returned in salable condition within 30 days, accompanied by sales receipt. Refund will be made to the purchaser upon request if payment has been received. Gift recipients are entitled to a nonrefundable merchandise credit. The address for return is; OrientalPharmacy.com 420 Center st. Fort Lee, NJ 07024 Tel. (201)264-0888 Shipping charges can only be refunded, if the error was done on our part Order Process: Orders received usually takes 3-10 business days to ship out. Certain bulky items may take longer time due to preparation and delivery schedule from suppliers. If any items are not available at the time of the delivery, the shipping charge for backorder is free of charge. Shipping & Handling:Please add $6.99 for shipping and handling for each shipping address within U.S.A continent for orders upto $49.00. For orders over$50.00 the shipping and handling charge is $9.99. For 3rd Day shipping within USA states except Hawaii and Alaska, add $10.00 for orders upto $49.00 and $15.00 for over $50.00. 3rd day Shipping will be ship with in 48 hrs by Priority mail. Please allow 7 to 10 days for delivery of in-stock, non-serviced items. For Hawaii and Alaska, there is no UPS Ground Service available. The S & H charge for Canada, Pueto Rico, Hawaii and Alaska, for orders upto $49.00, is $15 and over $50.00 is $20.00. For international items delivery the shipping and handling charge is $25 upto $49 purchase and varies over $50 purchase. The international Shipping method is US postal service. If the international customers request, we would provide UPS expedited service. Tax: Tax is applied to New Jersey residents only. Age: You must be 18 years old or older to order with credit cards. Prices: All prices are subject to change without notice. service@orientalpharmacy.com